Frequently asked questions
How do I amend my order?
We process orders in the shortest time possible and we always try to meet your requests. The best way to amend an order is calling (00351) 255 753 289, Mon to Fri, from 9.30 to 17.30 GMT.
What is the status of my order?
You are able to see the status of your order on your account. However, we always try to email notices during the different stages of your order. You can also contact us calling (00351) 255 753 289, Mon to Fri, from 9.30 to 17.30 GMT.
How can I order major quantities or products out of stock?
To order major quantities or products out of stock please send an email to email@example.com.
Dispatches, Exchanges, Returns
When will I get my order?
Usually all orders are delivered within 72 hours, except if they run out of stock, strikes, bank holidays or weekends. Learn more about delivery options here.
How much will the delivery cost?
The dispatch is free for orders over certain amounts. But before you place an order, you can always simulate the delivery cost directly on your bag. Learn here more detailed info
Which countries do you ship to?
We are able to deliver all over the world; you can learn here more detailed info and also its prices.
What is Dialetu Exchanges and Returns Policy?
You have 30 days to change your mind or to give quietly that present to another person. However, refunds must be asked maximum up to three days after you’ve received the order and the parcels must be returned up to seven days; after this period we only can issue a discount’s ticket to be used at our website.
How can I exchange or return my order?
To exchange or return an order please send an email to firstname.lastname@example.org, please write in the subject “Exchange/Return request”, and in the message’s body please write your name, your contacts, order number, and if you want to exchange or to return the parcel.
What about guarantees?
The guarantees are manufacturers’ liability, as Dialetu is only a partner between client and manufacturer, and we will always try to solve issues rapidly and effective, being our commitment to protect always the client. The guarantees’ periods are specific of each parcel and they begin in the moment that the invoice is issued. Invoices are sent after the purchase and must be kept during the entire guarantee’s period.
To start the guarantee’s process please send an email to email@example.com and write in the subject “Guarantee”. In the message’s body please write your name, contacts, order number and a brief description about the issue related to your parcel.
I can not find my question.
If you still have questions, please send us an email to firstname.lastname@example.org., or call us to, (00351) 255 753 289, Mon. to Fri., from 9.30 to 17.30 GMT.